Frequently Asked Questions
Everything you need to know about your esmi skincare journey.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. You will receive a tracking link via email as soon as your order leaves our warehouse.
Are esmi products suitable for sensitive skin?
Yes, our products are formulated with high-quality, gentle ingredients designed to nourish all skin types. We recommend performing a patch test before incorporating any new product into your routine.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. If you experience an adverse reaction, please contact our support team to discuss our product satisfaction guarantee.
Are your products vegan and cruelty-free?
Absolutely. At esmi, we are committed to ethical beauty. All of our products are 100% cruelty-free and we offer a wide range of vegan-friendly skincare options.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact us within 1 hour of placing your order and we will do our best to accommodate your request.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary depending on the destination and are calculated at checkout.