Returns & Exchanges

At esmi, we want you to love your skin and your results; if you are not completely satisfied with your purchase, we offer a 30-day return window for most products. Please ensure items are returned in their original packaging to qualify for a refund or store credit.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Carefully pack your esmi products in their original box or a secure mailing bag to prevent damage during transit.

3

Attach Shipping Label

Download and print your prepaid return shipping label from the portal and affix it clearly to the outside of your package.

4

Receive Your Refund

Once our warehouse team inspects your return, we will process your refund or store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing